How to Cancel/Return an e-Archive Invoice?

e-Invoice and e-Archive Invoice streamline business processes and can be canceled/returned easily if issued incorrectly. Here is how e-Archive cancellation/return works.

What Is an e-Archive Invoice?

An e-Archive Invoice is the electronic version of a paper invoice whose second copy is stored and presented digitally. It is issued to users who are not registered e-Invoice taxpayers.

Benefits of e-Archive

• Fast and easy invoice creation
• Lower paper and operating costs
• Anytime, anywhere digital access
• Quick archiving and record-keeping
• Environment-friendly processing

Cancellation & Return

Under the Tax Procedure Law, e-Invoice/e-Archive have the same legal nature as paper invoices. Objection periods, cancellation and return rules are similar.

If the Buyer Is a Business

Invoices can be rejected/canceled within 7 days after issuance. After 7 days, a new invoice must be issued (netting/offset). If goods are returned, the buyer issues a return invoice.

If the Buyer Is an Individual

Individuals cannot issue return invoices but may return the product (typically within 30 days under consumer rights). They can print the e-Archive invoice and send it with the product or use the invoice’s return section if available.

Disputes Between Parties

Objections can be made via notary, registered mail/telegram, or KEP (secure e-mail with e-signature), which invalidates the disputed invoice.

Cancellation Deadline

The general cancellation window is 7 days from the issue date. The cancellation must be reported to the Revenue Administration by the end of the next day. After 7 days, cancellation via e-Archive is not possible; the buyer must issue a return invoice.

Steps on GIB Portal (e-Archive Cancellation)

1. Go to “Documents issued to me”.
2. Filter by date and select invoices.
3. Click “Create cancellation request”.
4. Enter the reason, tick the acknowledgment, and submit.
5. Ensure you see “Your cancellation request has been created successfully”.
6. If approved, the invoice disappears from both parties’ virtual BA/BS forms; if rejected, both continue to see it.

Approval/Reject Flow for Invoices Issued to You

Use the “cancellation & objection requests” section to approve or reject incoming requests.